Refunds & Returns Policy

We want you to love everything you buy from Beautee. If you're not completely happy with your order, here's how returns work.

What you can return

1. Unopened items:
   • You can return any item within 14 days of delivery, as long as it is unopened, unused and still sealed.
   • Please include all original packaging and anything that came with it (for example free samples or promotional items).
2. Damaged or faulty items:
   • If an item arrives damaged or faulty, please contact us within 14 days of delivery with your order number and photos of the problem.
3. Wrong items:
   • If we send you the wrong item, please tell us within 7 days of delivery and we'll arrange a replacement or refund.

How to return an item

1. Contact us:
   • Email [email protected] or use our contact form with your order number and the reason for the return.
   • For damaged, faulty or wrong items, please include photos.
2. Return authorisation:
   • Once we've approved your return, we'll send you a return authorisation number and instructions for sending the item back.
3. Packaging:
   • Please pack items securely so they aren't damaged in transit.
4. Postage:
   • You pay the cost of sending items back, unless the item is damaged, faulty or not what you ordered.

Refunds and exchanges

1. Refunds:
   • We'll refund you to your original payment method within 14 days of receiving your return.
   • Original delivery charges are refunded if you return your whole order, or if the return is because of a mistake on our part.
2. Exchanges:
   • We'll send your exchange as soon as we've received and checked the returned item.

Items we can't accept back

For hygiene reasons, we can't accept returns of products that have been opened, used or unsealed, unless they are faulty.

Questions?

If you have any questions, email us at [email protected] or use our contact form.

Thank you for choosing Beautee.