Beautee.co.uk Refunds & Returns Policy

At Beautee.co.uk, we are committed to ensuring your satisfaction with our products. If for any reason you are not completely happy with your purchase, we offer a flexible returns policy to make the process simple and stress-free.

Returns Eligibility

  1. Unopened Items:
    • Products must be returned in their original, unopened, and unused condition.
    • Returns must include all original packaging and any accompanying materials (e.g., free samples, promotional items).
  2. Damaged or Faulty Items:
    • If your item arrives damaged or defective, please contact us within 14 days of receipt with your order number and photos of the issue.
  3. Incorrect Orders:
    • If you receive an incorrect item, please notify us within 7 days of receiving your order to arrange a replacement or refund.

Return Process

  1. Contact Us:
    • Email our Customer Service team at [email protected] with your order number and reason for the return.
    • If applicable, include photographs of damaged, faulty, or incorrect items.
  2. Return Authorization:
    • Once approved, we will provide you with a Return Authorization Number (RAN) and instructions for sending your item(s) back.
  3. Packaging:
    • Ensure your items are securely packaged to avoid damage during transit.
  4. Shipping:
    • Customers are responsible for return shipping costs unless the item is damaged, faulty, or incorrect.

Refunds and Exchanges

  • Refunds:
    • Refunds will be processed to the original payment method within 10 business days of receiving your return.
    • Original shipping fees are non-refundable unless the return is due to a fault on our part.
  • Exchanges:
    • Exchanges will be processed once the returned item is received and inspected.

Non-Returnable Items

Due to hygiene reasons, the following items cannot be returned:

  • Used or opened beauty products.
  • Custom or personalized items.
  • Sale or clearance items (unless faulty).

Contact Information

If you have any questions or concerns, please don’t hesitate to reach out to us at [email protected] or via our contact form on the website.

Thank you for choosing Beautee.co.uk! We value your trust and look forward to serving you again.